Q1: How do I purchase an item from your website?
A: You can browse through our wide selection of  products. Once you have made your selection click on the 'Add to Cart' button. Follow the this same step to add any other item(s) to the shopping cart. Once you have added all the desired items to the shipping cart, update the order quantity if required and click on 'Proceed to Checkout' button. Sign-up as a new customer or login-in to your existing account. You will then be redirected the checkout page where you can safely complete your order information including billing, shipping and payment information. We accept all major Credit Card (Visa, Mastercard, AmEx, Discover), eChecks and Paypal. After completing your order, you will receive an order confirmation email receipt.

Q2: What are the payment options?
A: We accept the following payment options for all online order:
a) Major Credit Card - Visa, Master Card, American Express & Discover
b) eCheck
c) Paypal Balance

Q3: Do you ship internationally (Outside USA and Canada)?
A: Yes, we ship worldwide.

Please note that product warranty on many products will be void outside United States. Also all our products are designed to run on the 110V (North American) system. If you plan to purchase our products for use in a 220V system (such as in Europe or Asia), you must purchase a 220V to 110V converter. This transformer can be purchased at many local electronic stores.

Q4: Do you accept international currencies?
A: All prices on our website are marked in US Dollars. We do not accept any other currency.

Q5: Will I be charged sales tax on my order? 
A: For United States order, sales tax will only be charged on orders being shipped to the state of California. Sales tax will not be charged to orders shipped to any other state in United States.

Non US orders may be charged additional taxes or custom duties. You should check with your countries customs agency for further details.

Q6: Which shipping company do you use?
A: FedEx and UPS. All orders are shipped via the shipping method (i.e. FedEx Ground, UPS Ground, FedEx 2nd Day, etc) selected during checkout.

Q7: When will I receive my online order?
A: Most Orders are shipped out within 2 business days (EST: 9:00 AM. Monday - 5:00 PM Friday). If there is any further delay in shipping out your order, you will be notified. After your order has been shipped, you will receive an email with the FedEX or UPS tracking number. You can then track your order using our online order tracking tool. Below are the estimated shipping transit times to common destinations:

         Delivery Estimates to Your Destination

Lower 48 States	4-5 Business Days
Alaska & Hawaii	3-4 Business Days
Canada	6-8 Business Day
International Destinations	1-3 Weeks

Q8: Do I have the option to pick up an item from your store or warehouse?
A: No. All items are shipped to the shipping address that you specify during checkout.

Q9: How do I track my packages that have been shipped?
A: Once your order is shipped, we will send you an email with the FedEx or UPS tracking number. You can then track your order using our online order tracking tool.

Q10: Can you help me find an audio/video product that is not listed on your website?
A: We carry over 5000 audio/video related products. We have listed most of the popular selling products on our website. If you don't find the product on our website we might have it in our warehouse. In that case you should contact our customer service and provide them the product information (such as brand, model number, specifications and/or any other information that you might have). If we have the product we will email you the picture, description and the price of the item. You may then place an order using our custom order form.

Q11: What is your warranty return policy?
A: Our Company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern regarding your purchase, please contact us immediately and we will provide you the complete return instructions.

1) All merchandise is guaranteed for 30 Days from the original date of purchase.

2) Most merchandise have a Manufacturers Warranty included in the package that will apply.

3) All defective merchandise will be repaired or replaced with the same or better.

4) A 20% restock fee will be applied on all unwanted returns. This fee will be waived for defective or damaged products only.

5) We accept any return made within the first 30 days from your purchase date.

Q12: Do you dropship or wholesale your products?
Yes, we can dropship all our products. Simply checkout and include your address as the billing address and the receivers address as the shipping address. We do not charge any additional fee for dropshipping. All our prices are below retail. We do not offer any special pricing for wholesale orders.

Q13: Are your products new or factory reconditioned?
Most of our products are brand new. If the item is factory reconditioned you will see [R] next to the SKU/model number. If there is no [R] next to the SKU/model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, with atleast 90 days manufacturer's warranty. The warranty is serviced direct. Reconditioned products come with all original accessories and instruction manuals.

Q14: How long do you take to respond to an customer inquiry?
A: Depending on the time of the day, we will attempt to answer your emails within 30 minutes - 24 hours. It may take up to 48 hours to receive a response during weekends and holidays.